Responding to the input given by the public

Year

2011

Organisation

National Grid

Description

For the Hinkley Point C connection project, National Grid analysed the comments from the public consultation phase with the help of a stakeholder tracking system. An acknowledgement was sent to all people that provided feedback. Afterwards, the National Grid Communications Team evaluated whether individual answers were needed. All in all, 1,500 tailored responses have been sent out including answers to specific questions and information material developed specifically for this purpose. Addresses have been kept in a database, so that people could be informed in later stages. For the evaluation of the comments, National Grid commissioned an external consultancy, which developed an electronic analysis system. With this, all issues raised were captured, logged and coded into different themes. This system ensures that all concerns are addressed in the later stages of the process.