Personalised feedback

Around 600 comments were submitted for the Southring, and another 142 for the Northring of the Randstad380 project during the public consultation of the official spatial planning and permitting procedure.

 

Highlights:

• Combines personal feedback with general feedback report
• Participants receive a personal letter plus a unique number
• In the general feedback report participants can then see how their concerns were tackled by tracing their number in it

 

Main information:

The Dutch Ministry clustered the comments into different themes and summarised the different answers to these themes in a report. People, who submitted a comment, received a personalised letter with a dedicated personal number as well as the overall report. Within the report, the personal numbers were included, so that people could easily find the sections, which contain answers to their questions. This approach addresses two challenges. Firstly, it provides transparency for the overall public, since they can get an impression of all the comments people have submitted. At the same time, they can see how these comments were taken into account by TenneT and the Ministry of Economic Affairs. Secondly, the approach ensures that all the comments are answered and people get personalised feedback.