2010
Belgium
Elia decided to give employees the opportunity to attend communication trainings.
Highlights
01
Trainings to prepare Elia staff for interactions with the public and the media
02
Communication agency shows how to talk to laymen or face emotional opposition
03
Answers to FAQs are prepared in a non-technical language
Main Information
Elia representatives that attended the sessions were employees who would be directly involved in the planning and permitting of the power-line. To prepare them for the direct interaction with the public, they were trained by the agency on how to talk to laymen or face emotional opposition. Due to the technical nature of the planning and the technical background of employees, answers were prepared in a non-technical language to address typically asked questions.
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