Internal mechanism for fast response: The 48 hour rule

Year

2012

Organisation

50Hertz

Description

50Hertz has introduced an internal 48-hour rule for responding to external requests. While complex questions can normally not be answered within this period of time, the rule prescribes to give a personalised answer showing that the question has been received and indicating a time when a sufficient answer can be expected. Internally, the rule helps to enhance the feedback from different divisions.