During the past year, TenneT has restructured its entire department for onshore projects. This process included an expansion of resources for stakeholder dialogue. TenneT has divided its grid operation territory into four clusters and has dedicated two so-called ‘citizen officers’ to each region. Spread out in different regions, they serve as TenneT’s main contact points and work on communication and participation strategies for each of the clusters. They cooperate closely with the communication department of TenneT’s German headquarters in Bayreuth.