Internal mechanism for fast response: The 48 hour rule






50Hertz has introduced an internal 48-hour rule for responding to external requests. While complex questions can normally not be answered within this period of time, the rule prescribes to give a personalised answer showing that the question has been received and indicating a time when a sufficient answer can be expected. Internally, the rule helps to enhance the feedback from different divisions.


RGI gratefully acknowledges the EU LIFE funding support:

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Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the LIFE Programme. Neither the European Union nor the granting authority can be held responsible for them.