To generally get a better understanding of the concerns and requests of the local population at the beginning of a grid expansion project, 50Hertz collected information on regions with the help of different tools.
On the one hand, contacts to regional authorities and stakeholders, such as industry associations, were initiated at the beginning of the spatial planning. In one-on-one discussions, working relations were established. On the other hand, in-depth interviews and surveys were increasingly employed to get a better understanding of the information needs of the local population.
In a first survey in Thuringia, questions around the information needs of citizens, about major concerns, and about the overall reputation of 50Hertz, were asked. The plan is to conduct a survey at the beginning of each project, so that regional peculiarities can be determined and the information strategy adjusted accordingly.